I really wish I could give them ZERO stars. I opened a checking account AND added my direct deposit, they locked and closed my account after 14 days due to "suspected fraud". No explanation of what happened, I didn’t get to look at the transactions, they just closed it and told me they’d mail my money in 5-7 business days. EXTREMELY RUDE!! I still have no clue what happened.

Very Often when I zelle money from Chase the transaction gets rejecred, I then need to call Chase, staty on hold, speak to a Customer service representative, then get transferred, wait on hold again, and speak to a new Customer service representative. Very frustrating and I will be looking to switch banks

Can’t get money transfers internationally, even Chase US to Chase UK account. Bit pointless really.

I have been a customer of Chase Bank for approximately six years and have generally been satisfied with the customer service provided. While I primarily use the online app and visit the bank infrequently, I have encountered some limitations with Chase regarding credit-building options. Specifically, they do not offer secured loans or secured credit cards, which are important for my financial goals. As a result, I am considering transitioning to a credit union for better support in this area.

Chase Sapphire Card. Travel portal is easy to use, with most prices being competitive, airport lounges not super useful. When you find them, you have limited access and they are often busy. The biggest negative is the auto insurance, which is outsourced to Allianz. I had a $200 scrape that I have been waiting for 6 months to get reimbursed for and cannot speak to anyone who can tell me what is happening. In the end, even though we spend approximately $4,000 on the card monthly, we will not recoup the annual fee in the second year.