BOA’s online banking technology is the best! Their phone prompts may be difficult and the lines at the branches are usually long but the internet banking makes up for it!

The worst. Can’t even begin to tell you the idiocy and the frustration and how corrupt and terrible they are. I’m just waiting to find the time to figure out how to cancel my accounts with them. Truly the worst.

I wasn’t going to waste time reviewing this appalling bank, but anyone travelling should know that they aren’t telling the truth about using your mobile banking. The vipers at fraud control consider any outside US activity to be fraudulent, and they will shut you down. As you all know, customer service is an expensive and long-term commitment, so you’d really just be better off moving to HSBC or some other bank that recognises a world outside US borders. Unless, of course, you like hanging on the phone for several hours (no exaggeration), being fed useless platitudes, and having no joy getting the account unblocked. Dump B of A. There’s better out there.

Bill pay lost in transit for Mortgage!First I waited an Hour & a 1/2 to speak to an actual person...after computer gave me the run around!...then when the person answered, their accent was so thick I couldn’t understand them & the call was muffled! Not a good way to start out when your already upset b/c your Mortgage was Not Paid through Bill Pay. Apparently BOA still sends Actual PAPER CHECKS with Bill Pay & trusts the USPS to get payments where they need to go in time. BIG MISTAKE! Don’t trust this bank to get things paid on time!

I have been trying to pay my balance on the mobile app and bank of america won’t give me that option and says call their 1800 customer service number. But when I call message says "you are experiencing longer than normal wait times" I’m sorry people are busy hence, the mobile app is supposed to save more time. It seems like they WANT to make it a hassle to just pay my balance so my interest will accrue. This is sooo messed up You think paying off my balance would be something they would make more convenient so they can get their money back. But nooo..They definitely make this more of a hassle