they seem to have a problem with their IT. I have updated my address, and they keep sending me emails they want to close my account because my address is not updated. Spoke to customer service representatives, they seem to be clueless, and not helpful at all. I am getting very worried about keeping money with them, that it may disappear. Totally incompetent organization

cmon man i hung up after being on hold for 15 minutes. all i got was a loop saying "your call is very important to us" with piano music in the background. "your call is very important to us" doesnt mean making people wait 15 munites. wells fargo can easily afford to hire employees so calls are answered in under 60 seconds

It took me 10 minutes and four Request to speak to a customer representative to actually reach a human being concerning my mortgage tax payment. Once I actually reached someone the lady was reasonably helpful, however she then had to transfer me on to solve my second issue, and that person hung up on me. Just said hello and then click.

I have 2 banks. I transferred money from the other one to WF because I’m without a card currently for my other account. They froze the transfer for "security purposes" and won’t release it until the weekend. I’m closing the account once I get the transfer. HORRIBLE SERVICE.

I have to write this review as a Wells Fargo Customer. I know that many have had bad experiences with Wells Fargo. I recently had the best experience ever and I wanted to tell everyone about my experience. The checks I deposited in the ATM jammed and I was told that I would not have access to my funds for several days. I contacted the Service Manager, Donna M. Jackson, and explained to her that I needed access to the funds I had deposited right away. She went above and beyond to get the funds into my account on the same day. I have to say, she was phenomenal. She cared about me getting the funds into my account and went above and beyond to help me in a professional manner. Ms. Jackson restored my trust in Wells Fargo for small business owners. This is what customer service should look like!