Do not deal with Wells Fargo Credit card. No fraud protection whatsoever. Basically I disputed transaction, proved that merchant received the item back. After 8 weeks they mailed me a decline letter. I will surely close my account. Online you can see the wells fargo bank scandal opening fraudulent accounts of its clients without their consent.

Awful. So much fraud protection in use that you can’t even shop for groceries without having to approve it. Humiliating embarrassing. Declined over and over due to fraud protection. When it’s a hassle to buy my own food with my own money it’s a big NO. I’m pulling my money out tomorrow.

I have to write this review as a Wells Fargo Customer. I know that many have had bad experiences with Wells Fargo. I recently had the best experience ever and I wanted to tell everyone about my experience. The checks I deposited in the ATM jammed and I was told that I would not have access to my funds for several days. I contacted the Service Manager, Donna M. Jackson, and explained to her that I needed access to the funds I had deposited right away. She went above and beyond to get the funds into my account on the same day. I have to say, she was phenomenal. She cared about me getting the funds into my account and went above and beyond to help me in a professional manner. Ms. Jackson restored my trust in Wells Fargo for small business owners. This is what customer service should look like!

I have 2 banks. I transferred money from the other one to WF because I’m without a card currently for my other account. They froze the transfer for "security purposes" and won’t release it until the weekend. I’m closing the account once I get the transfer. HORRIBLE SERVICE.

It took me 10 minutes and four Request to speak to a customer representative to actually reach a human being concerning my mortgage tax payment. Once I actually reached someone the lady was reasonably helpful, however she then had to transfer me on to solve my second issue, and that person hung up on me. Just said hello and then click.

cmon man i hung up after being on hold for 15 minutes. all i got was a loop saying "your call is very important to us" with piano music in the background. "your call is very important to us" doesnt mean making people wait 15 munites. wells fargo can easily afford to hire employees so calls are answered in under 60 seconds

they seem to have a problem with their IT. I have updated my address, and they keep sending me emails they want to close my account because my address is not updated. Spoke to customer service representatives, they seem to be clueless, and not helpful at all. I am getting very worried about keeping money with them, that it may disappear. Totally incompetent organization

They are not worth even 0 stars! The most awful service that you cannot imagine getting with any company, Chase will provide you much worse. Avoid dealing with them at all costs. They have blocked my transfer (now in the 3rd week) as an intermediary bank without any explanation :-|

Horrible experience with one of their customer service representatives who was so rude! Apparently they said I was over due for a bill for 2.25!!?? I had been given a credit of 199.00 for a return after paying 2000.00 in full for appliances and I wanted to know why it didn’t cover the 2.25 debit and she said it wouldn’t cover that month even though I was given the credit two weeks prior to bill being due .None of this made sense and she was just plain nasty and said pay or get sent to collections. For 2.25?? I ended up going to the store and paying in person with a check for a receipt . Won’t be using this card again or anything having to do with Chase!, quick

Chase Sapphire Card. Travel portal is easy to use, with most prices being competitive, airport lounges not super useful. When you find them, you have limited access and they are often busy. The biggest negative is the auto insurance, which is outsourced to Allianz. I had a $200 scrape that I have been waiting for 6 months to get reimbursed for and cannot speak to anyone who can tell me what is happening. In the end, even though we spend approximately $4,000 on the card monthly, we will not recoup the annual fee in the second year.

I have been a customer of Chase Bank for approximately six years and have generally been satisfied with the customer service provided. While I primarily use the online app and visit the bank infrequently, I have encountered some limitations with Chase regarding credit-building options. Specifically, they do not offer secured loans or secured credit cards, which are important for my financial goals. As a result, I am considering transitioning to a credit union for better support in this area.

Can’t get money transfers internationally, even Chase US to Chase UK account. Bit pointless really.

Very Often when I zelle money from Chase the transaction gets rejecred, I then need to call Chase, staty on hold, speak to a Customer service representative, then get transferred, wait on hold again, and speak to a new Customer service representative. Very frustrating and I will be looking to switch banks

I really wish I could give them ZERO stars. I opened a checking account AND added my direct deposit, they locked and closed my account after 14 days due to "suspected fraud". No explanation of what happened, I didn’t get to look at the transactions, they just closed it and told me they’d mail my money in 5-7 business days. EXTREMELY RUDE!! I still have no clue what happened.

If I could give zero stars, I would.I’m very disappointed with Bank of America. Due to an issue with their system, I’ve incurred two late fees, which have negatively impacted my credit score. Despite contacting customer service multiple times, the issue hasn’t been resolved, and I’ve received little assistance. I’ve been using credit cards for 8 years and have never had any issues with payments or late fees on any of them. This has been the most frustrating banking experience I’ve ever had. I expected much better service and reliability from a major bank.

I have been trying to pay my balance on the mobile app and bank of america won’t give me that option and says call their 1800 customer service number. But when I call message says "you are experiencing longer than normal wait times" I’m sorry people are busy hence, the mobile app is supposed to save more time. It seems like they WANT to make it a hassle to just pay my balance so my interest will accrue. This is sooo messed up You think paying off my balance would be something they would make more convenient so they can get their money back. But nooo..They definitely make this more of a hassle

Bill pay lost in transit for Mortgage!First I waited an Hour & a 1/2 to speak to an actual person...after computer gave me the run around!...then when the person answered, their accent was so thick I couldn’t understand them & the call was muffled! Not a good way to start out when your already upset b/c your Mortgage was Not Paid through Bill Pay. Apparently BOA still sends Actual PAPER CHECKS with Bill Pay & trusts the USPS to get payments where they need to go in time. BIG MISTAKE! Don’t trust this bank to get things paid on time!

I wasn’t going to waste time reviewing this appalling bank, but anyone travelling should know that they aren’t telling the truth about using your mobile banking. The vipers at fraud control consider any outside US activity to be fraudulent, and they will shut you down. As you all know, customer service is an expensive and long-term commitment, so you’d really just be better off moving to HSBC or some other bank that recognises a world outside US borders. Unless, of course, you like hanging on the phone for several hours (no exaggeration), being fed useless platitudes, and having no joy getting the account unblocked. Dump B of A. There’s better out there.

The worst. Can’t even begin to tell you the idiocy and the frustration and how corrupt and terrible they are. I’m just waiting to find the time to figure out how to cancel my accounts with them. Truly the worst.

BOA’s online banking technology is the best! Their phone prompts may be difficult and the lines at the branches are usually long but the internet banking makes up for it!